Refund and Returns Policy
Thank you for shopping with choicebigbazzar We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Returns Policy outlines the guidelines and procedures for returning or exchanging items purchased on our website. Please read this policy carefully before making a purchase.
Eligibility for Returns and Refunds 1.1. We accept returns and issue refunds under the following conditions: – The item(s) must be unused, in their original packaging, and in the same condition as when received. – The return request must be made within 10 days from the date of delivery. – Proof of purchase, such as an order number or receipt, is required. 1.2. The following items are not eligible for returns or refunds: – Items that have been worn, damaged, or altered. – Personalized or customized items. – Final sale or clearance items.
Return Process 2.1. To initiate a return, please follow these steps: – Contact our customer service team via Support@choicefootwears.com within the specified return period. – Provide your order number and a detailed reason for the return. – Our customer service team will guide you through the return process and provide a return authorization if eligible. 2.2. The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us.
Refund Process 3.1. Once we receive and inspect the returned item(s), we will process your refund within 7 business days. 3.2. Refunds will be issued using the original payment method used for the purchase. 3.3. Shipping charges and any additional fees associated with the order (e.g., expedited shipping) are non-refundable. 3.4. Depending on your financial institution, it may take additional time for the refund to reflect in your account.
Exchange Process 4.1. If you wish to exchange an item for a different size, color, or style, please contact our customer service team within the specified return period. 4.2. Exchanges are subject to availability. If the requested item is not available, a refund or store credit will be provided as an alternative.
Damaged or Defective Items 5.1. If you receive a damaged or defective item, please contact our customer service team within 10 days of delivery. 5.2. We may request supporting evidence such as photographs or a detailed description of the damage/defect. 5.3. Depending on the circumstances, we will either provide a replacement, issue a refund, or offer store credit.
Store Credit 6.1. In certain cases, we may offer store credit instead of a refund. Store credit can be used towards future purchases on our website. 6.2. Store credit is non-transferable and has no expiration date.
Non-Returnable Items 7.1. For hygiene and safety reasons, certain items, such as socks or insoles, are non-returnable unless they are unopened and in their original packaging.
Change of Mind Returns 8.1. If you simply change your mind about a purchase and wish to return an item that is eligible for return, a refund or store credit may be issued, subject to our discretion. 8.2. In such cases, the customer is responsible for the return shipping costs.
Contact Information If you have any questions or need assistance regarding our Refund and Returns Policy, please contact our customer service team via Support@choicefootwears.com.
Please note that this Refund and Returns Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.